Frequently Asked Questions
First Visit and New Clients
What should I bring to my first appointment at Family Pet Hospital?
Bring any health records and vaccination history you have, plus a list of the products your pet currently uses, such as flea prevention or supplements. If your pet came from a breeder, shelter, or another clinic, ask them to email records ahead of your visit. You can complete your new client registration online before you arrive to save time. Questions before the visit? Call us at (604) 824-0005.
Do you see dogs and cats at Family Pet Hospital in Chilliwack?
Yes, we care for dogs and cats. Our doctors and support team see everything from brand-new puppies and kittens to seniors with complex needs. If you have another species at home, call us at (604) 824-0005 and our front desk can point you toward an appropriate practice.
Where is Family Pet Hospital located and is there parking available?
We are at Unit 3, 7319 Vedder Road in Sardis, on the main route through south Chilliwack and minutes from Promontory, Garrison Crossing, and the Cultus Lake corridor. Free parking is available on-site. If you are coming from further out, call (604) 824-0005 and we will help with directions.
Appointments and Hours
How do I book an appointment at Family Pet Hospital?
Book online through the appointment link on our website, any time of day, or call us at (604) 824-0005 during open hours. Online booking takes about a minute, and our team confirms every request. For same-day concerns, calling is fastest.
What are your hours?
We are open 7 days a week: Monday to Friday from 8:00 AM – 9:00 PM, and Saturday and Sunday from 9:00 AM to 6:00 PM. We are also usually open on statutory holidays; call to confirm holiday hours. Evening and weekend availability means your pet's care does not have to wait for a day off work.
Do you accept same-day or urgent care appointments?
Yes. We hold same-day room for urgent dog and cat visits every day we are open, with weekday hours until 9:00 PM. Call ahead at (604) 824-0005 when you can so we are ready for your arrival.
Our Services
What veterinary services does Family Pet Hospital offer?
Our three most-requested services are same-day urgent care for pets that cannot wait, preventive care including wellness exams and vaccines, and dental care from cleanings to extractions. We also offer medical and surgical services, diagnostics with an in-house lab, nutrition counselling, wellness plans, end-of-life care including home visits, and pet travel services. See the full list on our services page.
Can you help if my pet is having an urgent health issue?
Yes, during our open hours we triage urgent cases as they arrive and see the most critical pets first. With evenings until 9:00 PM on weekdays and weekend hours, most urgent problems can be seen the same day you notice them. Outside our hours, contact a nearby 24-hour veterinary facility.
Do you offer dental cleanings for dogs and cats in Chilliwack?
Yes. We provide dental cleanings, digital dental X-rays, extractions, and oral health assessments at our Vedder Road clinic. Cleanings are performed under monitored anaesthesia so we can care for the areas below the gumline where dental disease actually starts.
Can my pet be put to sleep at home in Chilliwack?
Yes. Our veterinarians offer in-home end-of-life care in the Chilliwack area so your pet can pass peacefully at home, surrounded by family. Call us at (604) 824-0005 to talk through timing, what to expect, and aftercare options at your pace.
Payment and Insurance
What payment methods does Family Pet Hospital accept?
We accept cash, debit, Visa, Mastercard, American Express, and Interac e-Transfer. Payment is due at the time of your visit. Full details are on our payment page.
Does Family Pet Hospital work with pet insurance?
Yes. We work with many major pet insurance providers including Trupanion, Fetch, Pets Plus Us, and Petsecure, and direct billing is available with Trupanion in most cases, so you pay only your portion at checkout. Bring your policy details to your first visit and we will walk you through how claims work
Do you offer payment plans or financing?
Yes, flexible third-party financing options are available for larger care plans. Ask our team about it before care begins, and we will explain how applications work and what to expect. Call (604) 824-0005 if you would like details ahead of your visit.
Do you provide an estimate before starting care?
Yes, always. You receive an estimate before care begins, and we encourage every question you have about it; understanding the plan is part of the plan. If anything changes during your pet's visit, we talk to you before proceeding. For cost questions, call us at (604) 824-0005.
Preventive Care
How often should my pet have a wellness exam?
Healthy adult dogs and cats should be examined at least once a year, and seniors benefit from a visit every six months. Regular exams at Family Pet Hospital in Chilliwack catch changes early, when they are easiest to manage. Our wellness plans bundle the year's care into one schedule.
What vaccines does my pet need in Chilliwack?
Core vaccines are recommended for every dog and cat, and lifestyle vaccines depend on where your pet goes and what they do; in our region, leptospirosis protection is a common recommendation for dogs. Our team builds the right schedule at your pet's first appointment. Call (604) 824-0005 or book online to get started.
Do you see puppies and kittens for first vaccines?
Yes. Puppy and kitten first-year wellness plans bundle exams, core vaccines, and parasite prevention into one schedule, so nothing gets missed during the busiest year of your pet's life. Our puppy and kitten guides are a good place to start.
How do I protect my pet from parasites in Chilliwack?
The Fraser Valley's mild, wet climate keeps fleas active essentially year-round, and giardia is common in local rivers, lakes, and puddles, so we recommend year-round prevention rather than a summer-only habit. Heartworm is rare in BC but worth discussing if you travel with your pet. We will tailor a prevention plan to your pet's actual lifestyle.
After Hours and Emergencies
What should I do if my pet has an emergency outside your hours?
Go to your nearest 24-hour emergency veterinary hospital and call them while you are on the way; do not wait for us to open if your pet is in distress. During our open hours, 8:00 AM – 9:00 PM weekdays and 9:00 AM – 6:00 PM weekends, call us first at (604) 824-0005 and come straight in. Ask our team at your next visit and we can recommend an after-hours facility for your area.
What counts as a veterinary emergency?
Treat these as emergencies: difficulty breathing, collapse or inability to stand, seizures, suspected poisoning, inability to urinate (especially male cats), severe bleeding, major trauma such as being hit by a car, and pale gums. Call us immediately at (604) 824-0005 during our open hours, or go straight to an emergency hospital after hours. When in doubt, call; a two-minute conversation can tell you how urgent things really are.